Payment Options

ClinicalYOU utilizes the secure payment gateway of Paypal to ensure that your payment details remain hidden and only the agreed authorised amount is charged. The Paypal payment gateway facilitates the following payment types: Visa, Mastercard and American Express.


ClinicalYOU endeavours to ship products ordered via our online store within 48 hours of payment confirmation. Payments are confirmed Monday to Friday (Public Holidays excluded) and between business hours of 9am to 5pm. ClinicalYOU does not accept responsibility for goods lost or damaged in transit.

Transit times vary according to distance and time of the year, so please allow up to 10 days for your order to arrive. We currently ship nationally to all Australian states and those postcodes serviced by Australia Post.


Any order reshipped due to being refused or undeliverable the first time will have the original freight charge added to the amount due.

Purchase Of Goods Online

The following P&H Charges are applicable:

Australia Post Small Bag 500gms Standard $10.25 Order total is over $110
Australia Post Small Bag – Express 500gms Express $12.55 Order total is over $130
Australia Post Medium Bag 3Kgs Standard $15.40 Order total is over $110
Australia Post Medium Bag – Express 3Kgs Express $16.80 Order total is over $160

Postage prices are based on Australia Post charges plus a small $2.00 handling fee.


For online order enquiries please call 1800 628 999.

Orders will be dispatched after the credit card details have been processed and approved.

Return Of Goods

Refunds or replacements will only be made on faulty goods and ClinicalYOU should be notified in writing upon receipt of such goods.

Refunds For Online Purchases

If a refund is applicable we will advise you via email and once we’ve received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. The above terms and conditions are an integral part of every sale. ClinicalYOU reserves the right to change the terms and conditions of sale at any time, without prior notice.


ClinicalYOU reserves the right to change pricing without notification.